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Return rules

How to return shop shipments via Omniva post offices?

1. Fill in the goods return form:

2. Pack the returned item and place it in the Omniva ATM.

3. Money for returned goods is transferred within 10 working days from the time the goods are delivered to the e-shop .

Return service price: 2.15 Eur

Returnable packaging requirements: not less than 2x9x14 cm and not more than 38x64x39cm. Maximum return weight: 30 kg.

In the following circumstances, the buyer’s claims will not be satisfied:

  • At the time of purchase, you were informed of a product defect and purchased the product at a reduced price.
  • The defect is caused by improper wear of the purchased product; product defects caused by mechanical damage, e.g. torn, abraded, cut, improper use of product care products.
  • The money for the shoes is non-refundable if the shoes have been worn for some time and you did not find the size, model or shoes uncomfortable.
  • The shoes are machine washed, dried in a hot air dryer, radiator or other hot surface, which can damage the adhesive structure of the sole and cause the sole to come off.
  • Children’s shoes in sizes 18 to 24 are made of extra soft natural soft rubber, which is specially adapted to be worn by children according to their age.
  • When children are actively crawling, the front of the shoe can wear out quickly enough, a natural process that cannot be considered a defect.
  • Slippers made of natural wool have all the characteristics of wool. When worn actively, natural wool is a material that wears out fairly quickly, so the natural thinning of the wool in certain areas of the slipper cannot be considered a defect. This is a consequence of natural wear.
  • The front of the shoe is not additionally protected, it can be damaged by careless wear and interaction with other surfaces. This is not considered a defect.
  • The flashing lights on the shoes operate for a certain number of steps. Depending on how often these shoes are worn, the light period for the bulbs may vary. The manufacturer provides a warranty of 6 months or 100,000 thousand steps. If this limit is exceeded and the bulbs stop flashing, this cannot be considered a defect.
  • Many shoe models have additional trim details such as laces and other trim elements. They can be vulnerable in a very short period of wear. Such violations cannot be considered a defect.
  • Extremely light sports shoes with a sole made of very light materials can wear out quickly enough if used improperly.
  • Improperly selected footwear size and / or shape may deform and otherwise affect the footwear. The staff at the store can only advise, but the final decision is made by the customer.
  • Incorrect choice of the size and / or shape of the footwear can cause pressure on the child’s foot, which cannot be considered a defect. In order to make sure that the chosen model of footwear meets your expectations, we recommend that you try on the newly purchased shoes at home so that the commercial appearance of the footwear is not lost.
  • Patent leather shoes should not be worn in negative outdoor temperatures as the varnish may crack.
  • Wearing shoes with warming natural wool can reduce the wool layer. This is not a defect.

To return an item of poor quality, follow the steps above.

  • The Store undertakes to provide a reasoned written response to the consumer no later than 14 days from the date of receipt of the consumer’s request.
  • is not responsible for parcels that have been sent with an incorrect address and / or that have been lost.
  • Money is refunded only for the item. For forwarding or transportation services are paid by the buyer (sender).
  • The money will be returned to the original payer’s account within 10 working days (if the product meets the above criteria) from the day when the returned product is delivered to the address specified in ” “.

Goods factory warranty

We provide a 2-year factory warranty on all goods. If a factory defect occurs during this period, we will refund the money paid for the item or replace the item.

How to return a defective product?

On the website, you must fill out the return form in your buyer account, selecting the reason for the return as “Brock”. If you are unsure whether the warranty will apply to you, please contact us by email. email , attaching a photo of the product.

When is the quality guarantee not covered?

-in the event of mechanical damage (eg broken straps, laces or other decorations; breaking of a solid material, damage to textiles, etc.)

in the event of natural wear and tear (abrasion of the sole, deformation of the shoe, changes in appearance due to peculiar wear; faded color, etc.)

in the event of changes due to improper care (discolouration due to dirt or other plaque; changes in the structure of the skin or other natural materials, etc.)

– flashing LED parts.

– adhesive tapes have a 6-month warranty.

Complaints / Dispute Resolution and EGS Platform

In order to submit a complaint, the Customer must contact the Seller directly by filling in the form on the website or by sending the information by e-mail . If the Customer is not satisfied with the seller ‘s final response to the out – of – court settlement of consumer disputes, he may apply to the State Consumer Rights Protection Service (address Vilniaus st. 25, 01402 Vilnius, Lithuania, e-mail , phone 852626751 , website ) in its territorial divisions or fill in the application form on the EGS platform: .

In implementing Directive no. 2013/11 / EU on alternative dispute resolution for consumer disputes and Regulation no. 524/2013 on electronic consumer dispute resolution The European Commission has set up an Electronic Consumer Dispute Resolution Platform: .

In Lithuania, the EGS platform enables independent, impartial, transparent, efficient, fast and fair resolution of national and cross-border consumer and e-mail issues arising in the internal market of the European Union. disputes between traders. The EGS platform is easy to use and can be connected to all types of devices. The platform is multilingual. It provides an automatic translation service to facilitate the resolution of disputes between persons established in different Member States of the European Union. The State Consumer Rights Protection Service is designated as the contact center of this EGS platform in Lithuania, which provides assistance to all parties to the dispute at any stage of the dispute resolution.6

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