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Frequently asked questions

Orders and Delivery

Kiek laiko užtrunka prekės pristatymas?

Delivery of the goods usually takes 3 to 5 working days, the holiday period may take a little longer.

Kaip susikurti AvalyneTau pirkėjo paskyrą?

At the top of the page you will find the box MY ACCOUNT, click there and register!

Kaip galiu sekti savo siuntą?

You can track your shipment with the shipment number, which will be sent to your e-mail or use the following link: https://avalynetau.lt/uzsakymu-sekimas/

Prekė buvo pristatytą į kitą paštomatą. Kodėl?

Usually, the goods are not delivered to the post office you have chosen due to the overcrowding of the post offices, so the couriers leave the parcels at the nearest, free post office to get your ordered goods faster. However, if there is a difficulty, be sure to contact us, we will notify the delivery company so that the shipment will be delivered to the required post office.

Returns and exchanges

Kokios yra grąžinimo taisyklės?

You can find the return policy at the following link:

Return rules

Gavau ne tą prekę, kurią užsisakiau

If you have received the wrong product by mistake, write us a letter at info@avalynetau.lt , due to a problem, we will definitely solve it.

Prekė, kurią gavau, yra brokuota. Kaip man elgtis?

In case of a manufacturing defect, the customer must fill out the product return form on the website, selecting the return reason “defect” and specifying the reason for the return. If you are unsure whether the warranty will apply to you, please contact us by email. email info@avalynetau.lt

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