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Frequently asked questions

Frequently asked questions

Our goal is to satisfy every customer!

Frequently Asked Questions

Orders and Delivery

Delivery of the goods usually takes 3 to 5 working days, the holiday period may take a little longer.

At the top of the page you will find the box MY ACCOUNT, click there and register!

If you find that you have entered an incorrect address / phone number / name, please contact us by phone or email with your order number and the information you would like to correct.

You can track your shipment with the shipment number, which will be sent to your e-mail or use the following link: https://avalynetau.lt/uzsakymu-sekimas/

If the shipment went in error, not to the place where you ordered it, please contact us by phone or e-mail. We will contact your chosen delivery company and try to resolve this issue.

We suggest ordering an automatic message, which you will receive as soon as the color and size of your choice appear in our online store.

Yes, we deliver to all Lithuanian cities.

Usually, the goods are not delivered to the post office you have chosen due to the overcrowding of the post offices, so the couriers leave the parcels at the nearest, free post office to get your ordered goods faster. However, if there is a difficulty, be sure to contact us, we will notify the delivery company so that the shipment will be delivered to the required post office.

Important information about returns and exchanges

Returns and exchanges

You can find the return policy at the following link:

Return rules

If you have received the wrong product by mistake, write us a letter at info@avalynetau.lt , due to a problem, we will definitely solve it.

In case of factory defect, the customer must fill in the return form on the website, selecting the reason for the return “defect” and specifying the reason for the return. If you are unsure whether the warranty will apply to you, please contact us by email. email info@avalynetau.lt

The return-exchange procedure usually takes 5-7 working days: new goods are delivered only after the returned goods have been received and inspected.

We refund within 1-2 working days from the return of the returned product. The refund period should not exceed 10 days. Attention : avalynetau.lt undertakes to return all money paid for the goods, except for the delivery fee.

In this case, you should contact the company to send the shipments and report the error.

The return or exchange period is 14 days.

Free shipping from € 60

Free delivery all over Lithuania!

14 day money back guarantee!

14-day product return guarantee!

Delivery all over Lithuania!

Delivery Omniva, LP express, by post!

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